How Do I Update My Address?
You can edit your address on your survey right up until stock arrives with me! You will receive a warning 48 hours before addresses are locked to allow you a last opportunity to check yours is correct.
Last updated: March 03, 2025 02:22
I qualified for the Early Bird Free Mini Pin incentive! What do I get?
A very good question! I am currently in the process of designing this pin. It will be revealed in a project update as soon as it is done!
Last updated: March 03, 2025 02:22
What is included in my pledge?
The specifics are outlined in each pledge tier! One enamel pin includes just that. The dragon enamel pins do not include their matching mini pins unless stated in the pledge tier, these must be chosen as additional add-ons.
Last updated: March 03, 2025 02:23
Shipping Details
Your rewards will be shipped from the United Kingdom. Standard shipping will not include tracking but you will have the option to upgrade to a tracked service at the survey stage. International backers are resposible for all import fees and charges that may be applied.
Last updated: March 03, 2025 02:23
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.